Frequently Asked Questions

• PLAY AT YOUR OWN RISK
• Children must be supervised by an adult 
• NO Shoes allowed on the playground or bounce house
• NO food, drinks, sweets, gum, pointy/sharp objects etc. allowed on the playground or bounce house

Bounce house and playground deliveries start between 8a-10a unless your party is in a park or a venue that does not allow early access. We like to set up at least 1 hour prior to your start time. For larger setups please allow an additional 30 minutes. 

Outdoor pick-ups begin before sundown. Usually between 7p-9p in the summer and 5p-7p in the winter. We will accommodate later pick-up times for indoor setups. We will always arrange the time with you after booking.

Outdoor Movie night rentals begin at sundown. Delivery and pick-ups will be arranged at the time of booking. 

There is a non-refundable $25 retainer fee to lock in your date. It will apply toward your full service. The final balance is due upon set up, but can be paid in advance.

You will receive a follow-up email or text with the invoice showing your final balance including any additional fees or services. See 'Any Additional Charges?' below.  

Final payment can be made directly 

through the invoice with a debit/credit card, Cashapp: $Playtimekc, PayPal: info@playtimekc.com, or Cash. Now offering After Pay!

You can reschedule your event within 45 days of your original date based on availability. You will not be charged another retainer fee. However, the non-refundable $25 retainer fee is forfeited for cancellations, including cancellation for inclement weather. 

We may push delivery time back or pick up equipment early due to threats of inclement weather. Our goal is to keep our customers safe and our equipment in working order. If we cancel your party due to inclement weather you have 45 days to reschedule. The retainer fee is non-refundable. Please see Reschesule/Cancellation policy. 

For soft playground rentals, there is a $40 outdoor setup fee 

added to your total balance. You’ll see it reflected on your invoice.

Generators are not included. If you need us to provide a power source there is a $50 rental fee. You will see it reflected on your invoice.

Delivery is free up to 30 miles per round trip from 64055. Anything further will incur a $0.85/mile charge. Ex. 35 miles = $17 for 5 miles over 30 ($8.50 per round trip). You will see it reflected on your invoice.

All playground parties are booked in four-hour increments but can be kept all day. We will also accommodate shorter event times, but the price will be the same.

Bounce House rentals are booked in 8 hour increments between 8a-9p

All equipment is thoroughly cleaned after each event with CDC-approved cleaning supplies. 

All the toys are safe and gentle to the touch!