Frequently Asked Questions

• PLAY AT YOUR OWN RISK
• Children must be supervised by an adult 
• NO Shoes allowed on the playground or bounce house
• NO food, drinks, sweets, gum, pointy/sharp objects etc. allowed on the playground or bounce house

All services are booked in eight hour increments but we will accommodate shorter event times. The price will be the same. 

Deliveries start between 8a-10a. We will accommodate a later delivery time if your party is in a park or venue that does not allow early access.

Set up takes at least 1 hour (30 minutes for bounce houses) and take down takes at least 30 minutes. For larger setups please allow an additional 30 minutes. 

Outdoor pick-ups begin before sundown. Usually between 7p-9p in the summer and 5p-7p in the winter. We will accommodate later pick-up times for indoor setups. We will always arrange the time with you after booking. 

For soft playground rentals, there is a $40 outdoor setup fee added to your total balance. You’ll see it reflected on your invoice.

Generators are not included. We will provide extension cords (100+ feet), but If you need us to provide a power source there is a $50 rental fee. You will see it reflected on your invoice.

Delivery is free up to 30 miles per round trip from 64055. Anything further will incur a $0.85/mile charge. Ex. 35 miles = $17 for 5 miles over 30 ($8.50 per round trip). You will see it reflected on your invoice.

There is a non-refundable $25 retainer fee to lock in your date. It will apply toward your full service. The final balance is due after set up, but can be paid in advance.

You will receive a confirmation email after booking and a follow up email or text with the invoice showing your final balance including any additional fees or services. See 'Any Additional Charges?' .

Final payment can be made directly 

through the invoice with a debit/credit card, Cashapp: $Playtimekc, PayPal: info@playtimekc.com, or Cash. Now offering After Pay!

You can reschedule your event within 45 days of your original date based on availability. You will not be charged another retainer fee. However, the non-refundable $25 retainer fee is forfeited for cancellations, including weather related cancellations.

We will reach out to you the week of the event to confirm everything is still on track. If we do not hear from you and receive confirmation by 8p the day before the event we will be forced to cancel your reservation. We understand emergencies and unforeseen issues happen so we will make every attempt possible to contact you. If we’re unsuccessful The retainer fee will be forfeited. 

We may push delivery time back or pick up equipment early due to threats of inclement weather. We will communicate with you any change in delivery schedule.

Our goal is to keep our customers safe and our equipment in working order. We will always do our best to provide playground and bounce house services, but we will initiate a cancellation for inclement weather if the safety of our customers is in jeopardy or if it will harm the equipment. Please see ‘Reschedule/Cancellation Policy’. 

All equipment is thoroughly cleaned after each event with CDC-approved cleaning supplies. 

All the toys are safe and gentle to the touch!